• Systems Trainer and Administrator

    Job Locations US-MA-Waltham
    Posted Date 5 months ago(10/29/2018 3:42 PM)
  • Overview

    The Systems Trainer and Administrator will be responsible for the training, usage, and maintenance of the dental practice management software.  This position will be integral in ensuring all new offices are converted to this entity-wide software and are trained and onboarded successfully.  This person will be the key liaison to the vendor to ensure system needs and improvements are communicated and eventually developed.  This person will ensure related processes and documents are available to ensure optimal and consistent processes are followed in the office for the best usage of the software.  This will include ongoing training of new staff and availability of self help materials.  Additionally, this person will be a key resource within the revenue cycle (billing, collections, and credentialing) department.


    • Implement and train new offices on QDW, dental practice management, software. This includes initial setup and data conversion activities, time on site training staffing, and support post go-live.
    • Serve as system administrator of QDW, including fee schedule maintenance, security, process standardization and review, development of training and ongoing support documents, maintenance of system upgrades.
    • Other duties as defined, including monitoring of dental practice performance of standard protocols, insurance reimbursement research and support, review and implementation of bolt of software to enhance usage, and similar.


    • Should have strong technology skills, including microsoft excel and dental practice management software experience.
    • Should have knowledge of dental billing processes and exposure to insurance reimbursement.
    • Bachelor's degree preferred.


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