• Patient Access Representative - GH

    Job Locations US-MA-Boston
    Posted Date 6 days ago(12/6/2018 12:12 PM)
  • Overview

    The PAR works under the Office Manager (OM). The PAR serves as the initial contact for patients either by phone or when they arrive at the practice.  The PAR professionally greets all patients and answers all calls made to the office.  The PAR collects all demographic patient information and properly enters that information into the dental software system.  The PAR checks patients in who present for treatment and notifies staff of their arrival.  PARs also handle patient scheduling, and collect outstanding balances, and provide patients with treatment financing options.

    Responsibilities

    • Professionally greets patients as they enter the practice. Checks them in and notifies clinical team.
    • Professionally answers the phone and services the caller as needed.
    • Ensures patients are registered properly either in person or remotely via GHDP website registration.
    • Ensures patients sign all appropriate forms (Medical History, HIPPA, consent for treatments) and scans any paper forms into the practice management system.
    • Verifies patient insurance information and eligibility using carrier online or phone portals.
    • Notifies patients of proper estimated cost of treatment, and collects expected patient portion for treatment rendered and all past due balances. Posts payments to the ledger in the dental software as collected.
    • Ensures patients have proper referrals for specialists or medical clearance as needed.
    • Masters dental software that is utilized by GHDP.
    • Provides administrative and clerical support to the OM as needed.
    • Performs all job functions in compliance with applicable federal, state, local laws and company policies and trainings. Maintains HIPPA compliance and patient confidentiality.

    Qualifications

    • High School graduate or equivalent. Associates degree in Business or Medical/ Dental Insurance coding preferred.
    • Excellent customer Service.
    • Strong communication and telephone skills.
    • Compassion for patients.
    • Strong computer skills and ability to learn new software.

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