Director of Practice Operations

About Us

At 42 North Dental, we live out our values – teamwork, respect, urgency, and excellence – each day at our supported practices.

Join a leading dental support organization that’s patient-focused and doctor-led as we work to fulfill our mission of Healthy, Confident Smiles for Life.

We support clinical autonomy and empower employees to grow through formalized training, mentoring, and peer networking. We support staff and providers so they can better care for patients.

Position Overview
We are seeking a dynamic and experienced Director of Operations in the New Engalnd area to lead and manage our regional operations team. In this high-impact role, you will oversee a team of eight Regional Managers, driving the operational and financial success of dental practices in multiple regions. You will work closely with leadership and staff to implement strategies that maximize practice performance and enhance patient care.

As a member of the Senior Leadership Team, you will report directly to the Chief Clinical and Operations Officer.

BENEFITS INCLUDE

• Employee assistance program with unlimited access to free mental health support, legal advice, financial counseling, and more.
• Health Insurance with optional HSA (healthcare savings account), gym/health club reimbursement, discounted health and fitness merchandise + more
• Dental benefits (including free cleanings)
• Eye coverage
• Voluntary benefits including short term and long-term disability
• 401K with dedicated financial assistance 

Home Office Perks

WORK PERKS

• Internal peer recognition program
• Spot bonus awards
• Connect42 Celebration Days
• Ongoing training with 42U
• Plentiful snacks, beverages, and office lunches
• Lots of 42 North Dental swag
• Office located in a unique campus with restaurant, bar, games, fire pits, outdoor seating area, hiking trails, snow shoeing, electric car charging stations, drive-in movies, free coffee, free sparkling water and more.
• Remote work options

• Lead and mentor a team of Regional Managers to develop and execute operational plans, budgets, and key performance indicators (KPIs) for each region.
• Monitor practice financial performance, identify growth challenges, and create actionable strategic and tactical plans to meet business objectives.
• Build strong partnerships with clinical leaders, ensuring close collaboration to review financial performance, adjust operations, and implement clinical initiatives.
• Oversee workforce planning, recruitment, and retention strategies to ensure optimal practice performance and maintain exceptional patient experiences.
• Strengthen relationships between doctors and practice staff, fostering a culture of collaboration and excellence that supports both clinical and business success.
• Conduct regular practice visits, ensuring adherence to operational policies and the successful implementation of organizational initiatives.

• Proven background in operational leadership with strong emotional intelligence, communication, and relationship-building skills.
• Strategic thinker with demonstrated experience developing and implementing innovative strategies to drive operational efficiency and achieve results.
• Strong collaboration skills, with the ability to work effectively with senior leadership and clinical teams to foster growth and creative problem-solving.
• Hands-on leader who excels at supporting and developing teams, delivering results through others, and effectively partnering across departments.
• Minimum of 10 years of experience in multi-site operations, preferably within the hospitality or healthcare services sector.
• Strong financial and business acumen.
• Bachelor’s degree required; MBA preferred.