Patient Care Representative

Hellertown Dental Group is hiring a full-time Patient Care Representative (Dental Receptionist)!

For more than 30 years, we have been serving Hellertown, PA and the Allentown-Bethlehem-Easton region with superior dentistry. During that time, we have met and served many of our friends and neighbors. At Hellertown Dental Group, our goal is to be the trusted dental care provider for you and your family.

The Patient Care Representative will provide administrative support to facilitate the relationship between our patients and dentists.  With a focus on exceptional patient service, the Dental Receptionist is the front line to patient communication, assisting the patient in the necessary administrative functions of dental care.

• Interact with patients in a positive professional manner via telephone and in person
• Schedule and confirm appointments
• Review and educate patients on treatment plans and financial responsibilities
• Accurately confirm insurance benefits, communicate and collect patient payment obligations. 
• Maintain and manage patient records from initial forms and paperwork through billing procedures with accurate data entry of all patient information
• Respond to and reply to requests for information
• Maintain strict compliance to HIPPA and patient privacy
• Perform other related job duties as assigned

• Excellent customer service skills
• Clear speaking and telephone voice
• Positive attitude and energetic personality
• Comfortable in computerized environment
• Ability to multitask