Patient Care Representative

Great Lakes Family Dental Group is hiring a Dental Receptionist/Insurance Specialist!

Location: Blissfield, MI

Become part of a team approach to providing excellence in comprehensive dental care with a focus on quality, service and patient satisfaction.  The Patient Care Representative (Dental Receptionist) will provide administrative support to facilitate the relationship between our patients and dentists.  With a focus on exceptional patient service, the Dental Receptionist is the front line to patient communication, assisting the patient in the necessary administrative functions of dental care.

• Job Requirements:

  • Insurance Billing Experience: Proficiency in handling dental insurance claims, including verifying benefits, processing claims, and communicating with insurance providers. Knowledge of insurance coding (e.g., ICD-10, CDT) and managing EOBs (Explanation of Benefits) is preferred.

  • Insurance Verification: Ability to efficiently verify patient insurance coverage and determine eligibility for treatments.

  • Claim Follow-Up: Experience in resolving claim denials and ensuring proper reimbursement by following up with insurance companies as needed.

  • Insurance Narratives: Experience in preparing detailed insurance narratives to support treatment plans and ensure accurate claim approval. Ability to effectively communicate with both patients and insurance companies to ensure claims are properly documented and processed.

• Interact with patients in a positive professional manner via telephone and in person
• Schedule and confirm appointments
• Review and educate patients on treatment plans and financial responsibilities
• Accurately confirm insurance benefits, communicate and collect patient payment obligations. 
• Maintain and manage patient records from initial forms and paperwork through billing procedures with accurate data entry of all patient information
• Respond to and reply to requests for information
• Maintain strict compliance to HIPPA and patient privacy
• Perform other related job duties as assigned

• Excellent customer service skills
• Clear speaking and telephone voice
• Positive attitude and energetic personality
• Comfortable in computerized environment
• Ability to multitask