Traveling Orthodontic Scheduling Coordinator

   This is a Full-Time Traveling Orthodontic Scheduling Coordinator.

Salary range is $24-$27 an hour.

Are you ready to do more than just "book appointments"? Do you have a passion for people and enabling patients to get the care they need? As the first point of contact for new orthodontic patients you have the opportunity to roll out the red carpet and provide an exceptional patient experience. If you're excited about contributing to the growth of our dynamic team, then you're exactly who we're looking for to join us! 

This exciting role requires local travel to our Boston, Brookline, South Boston, and Somerville supported dental practices.

At 42 North Dental, we cherish the principles of teamwork, respect, urgency, and excellence. As a Traveling Orthodontic Scheduling Coordinator with us, you will play a pivotal role in embodying these values every single day.

Benefits 

• Employee assistance program with unlimited access to free mental health support, legal advice, financial counseling, and more 
• Health Insurance with optional HSA (healthcare savings account), (single or family coverage), gym/health club reimbursement, discounted health and fitness merchandise and more 
• Dental benefits (including free cleanings) 
• Eye coverage 
• 401K with dedicated financial assistance 
• Eligible for quarterly bonus

When you join 42 North Dental, you will be part of a team that always has your back.

• Schedule appointments for patients through both inbound and outbound calling. Answer phones, make calls, send emails, follow-up on requests, utilize online chat, and work with the individual practices to schedule new appointment requests.
• Be comfortable with individual doctor and practice scheduling protocols, insurances, general and specialty services, offers and pricing to create an exceptional patient experience and “first impression” with new patients.
• Work with practices to improve the booking rates for online appointment requests.
• When time permits, take on specific challenges like filling out hygiene schedules or recapturing missed appointments. Look for new ways to drive business results.
• Work with Director to set goals and track results for all call center activities.
• Help practices in situations where patient appointments need to be rescheduled due to doctor availability or facility crisis.
• Work with the marketing team to build a patient base for newly-built practices. Coordinate schedules with clinical and management staff at new location.
• Help with other reasonably related duties as assigned by Director.

• Minimum two years of experience in telemarketing, customer service and/or related clinical environment. Dental experience strongly preferred.
• Working knowledge of medical or dental terminology and insurance. Experience with Dentrix Ascend or another dental practice management software a plus.
• Proven ability to handle confidential and sensitive information. (HIPAA)
• Strong communication and phone skills. Good customer service skills
• Ability to relate to persons with diverse educational, socioeconomic, and backgrounds.
• Proven ability to handle a "call center" environment: work quickly and multi-task.
• Good judgment to handle calls appropriately and deal with challenging patients and doctors.
• High School or GED required. Associate's Degree or related healthcare certification preferred.